Refund & Return Policy

We hope you love your Shine Tallow goods. If something isn’t right, please contact us at hello@shinetallow.com so we can help.

Returns

We accept returns within 14 days of delivery. To qualify for a return, your product must be unopened, unused, and in its original packaging.

Because our products are made for personal care, we cannot accept returns of opened or used products for hygiene reasons.

To request a return, email hello@shinetallow.com with your order number before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@shinetallow.com. Include your order number and photographs of the item and packaging, and we’ll work to make it right.

Natural Texture Changes

Because our products are made with natural ingredients and without synthetic stabilizers, their texture may change with temperature. Softening, melting, firming, or slight graininess does not affect the quality of the product and is not considered damage.

Refunds

Once your return has been received and inspected, we’ll let you know whether the refund has been approved. Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or credit-card company to process the refund.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.

Questions? Contact us at hello@shinetallow.com.